Saturday, December 16, 2017

How A Voice Over IP Provider Saves Its Clients Money

By Linda Watson


Competing in the modern business environment is not for the feint of hearted. Competition is fierce and consumers are much more demanding, requiring excellent service at all times. With the internet becoming the biggest trading platform in the world, even more businesses, even small ones, can compete. In order to remain competitive, companies have to realize that they need superior communications capabilities. With help from a reputable voice over IP provider this is definitely possible.

Using the internet to communicate is not a new idea. It never caught on initially because the use of such a system depended upon the ability to access the internet. In those years internet access was only available in main areas. Now, however, the internet can be access everywhere, even in remote locations and such access is stable and reliable. As a result, the popularity of internet based systems have grown spectacularly.

The promise of huge savings on the communications bill is often the initial attraction of these systems. There are large companies that claim to have saved more than fifty percent on their bills. However, clients soon realize that the savings, as attractive as they are, is not the only thing that impacts the bottom line. These systems enhance productivity and efficiency and this almost always lead to increased sales.

The single biggest drawback of old fashioned systems is the fact that users could only make or receive a call if they were physically present at their desks. If they were away from their desks, callers had to leave messages. This caused delay and low customer satisfaction levels and it chained employees to their desks. Internet based systems are not locality bound. Users can access they system wherever they are.

Older systems required the use of specific handsets. Internet systems allow users to use any device that can access the internet. Users can therefore use their laptop computers, their smart phones or their tablets to communicate. Each user has an account and all records are stored in the cloud. This means that all users information is always synchronized, regardless of which device the user employs at any particular time.

Older PABX systems were deemed as revolutionary when they offered users features such as voice mail, call holding and conference calls. Users of internet systems still have all these familiar features but they also have access to a host of other features that can help them perform better and more efficiently. They will enjoy voice to email, voice to fax, video conferencing and even long distance call transfer features.

Older systems required the physical installation of equipment at every branch, outlet or location. This required a very big initial capital outlay and huge bills for ongoing maintenance. Every installation required a separate operator. Internet systems require only one central installation. There is no need for an operator and the cost of maintenance is minimal. The system is hosted by the service provider too.

There can be no doubt that effective communication is one of the key elements of success in the modern business environment. Internet based communication systems offer reliability and productivity enhancing features. It seems as if this form of communication will soon become the norm.




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